H O L L Ó H Á Z A P O R C E L A I N M A N U F A C T O R Y
W E B S H O P
G E N E R A L T E R M S A N D C O N D I T I O N S
These General Terms and Conditions (hereinafter: "GTC") set out the general terms and conditions governing the purchase of goods available through the webshop operated by Hollóházi Porcelánmanufaktúra Kft. (registered office: H-3999 Hollóháza, Károlyi utca 11., Hungary; company registration number: 05-09-026489, registered with the Company Registry Court of the Miskolc Regional Court; tax number: 24798954-2-05; hereinafter: the "Service Provider"). In particular, these GTC regulate the conditions relating to the ordering of goods, payment of the purchase price, and delivery of the goods.
These GTC define the rights and obligations of the Service Provider and the User, the conditions for the conclusion of the contract, the terms governing the ordering of goods, payment of the purchase price, delivery of the goods, and the provisions specifically applicable to Users qualifying as Consumers.
Before placing an order, please read the information provided carefully. By submitting your order (by clicking the "Place Order" button) and upon confirmation of your order by the Service Provider, a sales contract is concluded between you and the Service Provider in respect of the goods contained in your shopping cart, under the terms and conditions set out in these GTC, which you accept by submitting your order (except in the case of international orders, see below).
The contract concluded upon the User's order qualifies as a distance contract concluded electronically. The contract is recorded in the Service Provider's administrative system. The language of the contract is Hungarian.
The prices displayed in the webshop are stated in Hungarian Forints (HUF) and include value added tax (VAT). The prices are for information purposes only. The Service Provider reserves the right to modify prices for business policy reasons; however, such price modifications shall not affect contracts already concluded. If the Service Provider has displayed an incorrect price, the Parties shall proceed in accordance with the section entitled "Procedure in the Event of an Incorrect Price" of these GTC with respect to contracts already concluded.
For information regarding the processing of personal data carried out through the webshop, please consult the Privacy Notice available on the website. Should you wish to lodge a consumer protection complaint, you may contact the conciliation body having jurisdiction according to your place of residence or habitual residence, using the contact details set out in Annex 1 to these GTC.
1. Interpretive provisions
Products: all marketable movable property included in the offer of the webshop and offered for sale by the Service Provider, which is the subject of the Contract
Contact details:
Registered office and business postal address: 3999 Hollóháza, Károlyi út 11.
E-mail: info@hollohazi1777.hu
Phone number: [+06 (20) 241-1458]
Parties: Service Provider and User together
User: the natural or legal person buying the goods;
Consumer: natural persons acting outside the scope of their profession, self- employment or business activity;
Consumer contract: a contract where the User is a Consumer;
Cart: a collection container containing the product(s) selected by the User and intended to be purchased;
Non-registered user: unregistered user without username and password;
Registered user: a User who has registered as described in Chapter 3 and therefore has a username and password;
Contract: a sales contract between the User and the Service Provider;
Service provider's showroom in Budapest: Service Provider Showroom at 7. Falk Miksa Street, 1055 Budapest, Hungary
Service provider’s flagship store: The Service Provider's store at 3999 Hollóháza, Károlyi út 11.
Service provider: Hollóházi Porcelánmanufaktúra Korlátolt Felelősségű Társaság (registered office: 3999 Hollóháza, Károlyi út 11., company registration number: Miskolc General Court, Court of Registration 05- 09-026489, tax number: 24798954-2-05)
Webshop: the online store available on the https//www.hollohazi.huwebsite managed by the Service Provider
2. Browsing the webshop
The Webshop may be freely browsed without registration. You may familiarize yourself with our products and prices. The Goods are organised into categories according to various classification criteria. The different categories can be selected either from the navigation menu or from the tiles displayed on the homepage. Within each category, several subcategories may be available to facilitate easier navigation through the product range.
The price of each Good is displayed as a gross price, i.e. inclusive of the applicable value added tax (VAT). In the event of an order, this gross price constitutes the purchase price payable by the User. The displayed purchase price does not include the cost of home delivery.
3. Registration
While using the Webshop, visitors may create an online user account by registering. Registration allows Users to avoid re-entering their personal data for each purchase and enables them to track both current and previous purchases through their registered profile.
When an order is placed after logging into a Registered User account, it is not necessary to re-enter the personal data required for the fulfilment of the order.
Detailed information regarding the personal data required for registration and the processing of registered personal data is available in the Privacy Notice and Privacy Statement accessible at the bottom of the website.
A registration may be deleted by sending a request to info@hollohazi.hu, including the information necessary to identify the relevant user account.
4. Purchasing Through the Webshop
4.1. Selecting Goods and Adding Them to the Shopping Cart
To purchase any of the Goods listed in the webshop, click the button marked with the Shopping Cart symbol. By doing so, the selected Good will be placed in your Shopping Cart. After adding the Good to the Shopping Cart, you may modify the desired quantity.
Once you have added the desired Good to the Shopping Cart, you may continue shopping and add further Goods. During browsing and shopping, you may view the current contents of your Shopping Cart at any time by clicking the Shopping Cart icon located in the upper right corner of the website. At this stage, you may: continue shopping; return to browse additional Goods; or remove Goods from the Shopping Cart.
If a Good is removed or additional Goods are added, the system automatically recalculates the total purchase price of the Goods you intend to order.
There is no limitation on the quantity of Goods that may be placed in the Shopping Cart during a single purchase.
4.2. Finalising the Order and Providing the Required Personal Data
If you do not wish to add any further Goods to your Shopping Cart, click the Shopping Cart icon located in the upper right corner of the browser to access the contents of your Shopping Cart, where you may finalise your order.
By clicking the "Enter Shipping Details" button, you may proceed to the second step, where you are required to provide your shipping and billing information.
At this stage, you must provide: the postal address to which you request home delivery; your e-mail address, to which the order confirmation will be sent; your full name; and your telephone number, through which we may contact you regarding your order or its delivery.
Please ensure that only a valid and actively used e-mail address and telephone number are provided.
If your billing address is identical to your shipping address, please select the "Same as shipping address" option. The system will automatically copy the relevant information to the billing address fields.
If you do not request home delivery and instead wish to collect the Goods personally at the Hollóházi Brand Store or at the Service Provider's Budapest Showroom, you must select "Personal Collection" from the Delivery Methods drop-down menu located at the top of the page.
For domestic deliveries within Hungary, the shipping fee is displayed in the order summary table. For international deliveries, the shipping fee is calculated after the destination country has been selected and the delivery address has been provided.
By clicking the "Summary" button, you will be redirected to the Order Summary page. On the Order Summary page, you may review all information you have provided during the purchasing process. At this stage, you may also select your preferred payment method.
The following payment methods are available in the Webshop: online payment by bank card; cash on delivery (where available); and cash payment in the case of personal collection at the Brand Store.
If you discover that any information has been entered incorrectly, you may return to the previous step to correct it.
Your order may be submitted by clicking the "Place Order" button.
5. Payment
Payment by bank card enables you to make purchases conveniently and securely through our webshop.
After placing the selected Goods in your Shopping Cart, if you choose payment by bank card and click the "Place Order" button, you will be redirected to the secure payment page operated by OTP Bank Plc., where payment may be completed through an encrypted transaction using the payment solution provided by OTP Mobil Ltd., which is currently considered one of the most secure payment systems available. Customers are only required to select the "Pay by Bank Card" option and then enter their bank card number, expiry date, and three-digit security code on the payment server operated by OTP Mobil Ltd.
OTP Mobil Ltd. accepts the following card types: VISA, VISA Electron, V-Pay, MasterCard, Maestro.
Bank cards issued exclusively for electronic use may only be accepted if their use for online purchases is authorised by the issuing bank. Please contact your bank to confirm whether your card may be used for online transactions. Following a successful transaction, OTP Mobil Ltd. issues an authorisation code for the payment. We recommend recording this code or printing the confirmation page. If the transaction is unsuccessful, OTP Mobil Ltd. will provide an error message indicating the reason for the failure. The payment page displays the exact amount payable for the order. The bank card details entered on the payment page are processed confidentially by the highly secure electronic system of OTP Bank Plc.
Further details regarding the use of OTP Bank Plc.'s payment interface are available at: https://otpbank.hu
The Service Provider does not process or store your bank card details in any form.
Cash on delivery is available only for deliveries to addresses within Hungary. In such cases, payment is made in cash directly to the courier upon receipt of the Goods. Where payment is made by cash on delivery, the Service Provider issues a cash-on-delivery invoice, which is delivered together with the shipment.
In the case of personal collection, payment may be made either in cash or by bank card at the Service Provider's Brand Store or at the Service Provider's Budapest Showroom.
6. Electronic Invoice and Order Confirmation
The system sends an electronic confirmation of your online order by e-mail to the valid e-mail address provided during the ordering or registration process no later than one (1) business day after the order has been placed.
Upon transmission of this confirmation, a sales contract is concluded between you and the Service Provider in respect of the Goods contained in your Shopping Cart. You shall no longer be bound by your offer and shall not be obliged to perform under the contract if the confirmation is not received without undue delay. Orders are not processed on weekends or public holidays. Orders received during such periods will be processed on the next business day.
If you placed an order accidentally or in error, you may cancel the incorrect order without any consequences by contacting our customer service by telephone or e-mail no later than 9:00 a.m. on the next business day following submission of the order.
The Service Provider issues an electronic invoice for every purchase.
The invoice contains, among other things: the details of the ordered Goods; the description of each Good; the applicable VAT rate; the amount of VAT; the net unit price; the quantity ordered; the net and gross value of the Goods; the details of the Service Provider; the details of the User; the payment information; and where applicable, the delivery charges.
The issued invoice complies with the provisions of Act CXXVII of 2007 on Value Added Tax and all other applicable legal requirements.
The applicable purchase price of each Good is always displayed next to the relevant product as a VAT-inclusive (gross) amount.
7. Delivery / Collection
7.1. Deliveries Within Hungary
The Goods selected and ordered through our website will be delivered to you as soon as reasonably possible, typically within 2–3 business days, and, provided the Goods are in stock, no later than five (5) business days.
In the case of personal collection, you will be notified by e-mail when the Goods are available for collection either at the Service Provider's Brand Store or at the Service Provider's Budapest Showroom. If the Goods you have purchased are not in stock, you will be informed of this fact, together with the expected delivery or collection date, in the order confirmation e-mail.
No packaging fee is charged.
You may choose from the following delivery methods.
7.1.1. Home Delivery Within Hungary
Our courier service (Magyar Posta) delivers the ordered Goods to the delivery address within a maximum of five (5) business days following confirmation of the order.
Deliveries are carried out by the courier service on business days between 8:00 a.m. and 5:00 p.m.
The current fee for home delivery within Hungary is available under the "Shipping and Ordering Information" section of the website, accessible via the menu located at the bottom of the webpage.
7.1.2. Personal Collection
Where Personal Collection has been selected, the ordered Goods may be collected:
in person at the Service Provider's Brand Store located at H-3999 Hollóháza, Károlyi utca 11., Hungary; or
in person at the Service Provider's Budapest Showroom located at H-1055 Budapest, Falk Miksa utca 7., Hungary.
Personal collection is free of charge.
7.2. International Orders
Where the ordered Goods are in stock, the Goods selected and ordered through our website will be handed over to our international logistics partner, DHL Express ("DHL"), within two to three (2–3) business days.
Thereafter, DHL will contact you directly and inform you of the expected delivery date.
Where personal collection has been selected, you will be notified by e-mail when the Goods are available for collection at the Service Provider's Brand Store or at the Service Provider's Budapest Showroom.
If the Goods you have ordered are not in stock, you will be informed of this fact, together with the expected delivery or collection date, in the order confirmation e-mail.
No packaging fee is charged. The following delivery method is available.
Home Delivery Outside Hungary
Our international logistics partner (DHL Express) will notify you of the expected delivery date following confirmation of your order.
For deliveries outside Hungary, the applicable shipping charge is calculated automatically by our system on the Order Summary page based on the destination address.
Information regarding DHL Express's current international shipping rates is available at: https://www.dhl.com/hu-hu/home.html
8. Procedure in the Event of an Incorrect Price
If a price has been displayed that is manifestly incorrect, the Service Provider shall offer the User the opportunity to purchase the ordered Goods at the correct price. The User shall be entitled either to accept or reject this offer. If the User accepts the corrected price, the Contract shall be concluded between the Parties on the basis of the correct price.
If the User rejects the offer, no Contract shall be concluded between the Parties.
A manifestly incorrect price shall include, in particular: a purchase price of HUF 0; or a price displayed after a discount has been applied incorrectly due to an obvious pricing error.
9. Complaint Handling and Legal Remedies
The User may submit complaints concerning the Goods or the activities of the Service Provider using the following contact details:
Place of Complaint Handling: H-3999 Hollóháza, Károlyi utca 11., Hungary
Customer Service: H-3999 Hollóháza, Károlyi utca 11., Hungary
Postal address: H-3999 Hollóháza, Károlyi utca 11., Hungary
Telephone: Monday, Wednesday and Friday (9:00 a.m. – 5:00 p.m.)
Website: https://www.hollohazi.hu
E-mail: info@hollohazi.hu (on business days between 9:00 a.m. and 5:00 p.m.)
The User may submit complaints by post, telephone or e-mail using the contact details provided above.
The User may communicate to the Service Provider, either orally or in writing, any complaint relating to the conduct, activity or omission of the Service Provider, or of any person acting on behalf of or for the benefit of the Service Provider, which is directly connected with the marketing or sale of the Goods to the User.
Oral complaints shall be examined immediately and, where necessary, remedied without delay.
If the User does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Service Provider shall promptly prepare written minutes of the complaint and its position regarding the complaint, and shall provide a copy thereof as follows:
a) in the case of an oral complaint made in person, a copy shall be handed to the User immediately;
b) in the case of an oral complaint communicated by telephone or through another electronic communications service, a copy shall be sent to the User together with the substantive written response within thirty (30) days, in accordance with the rules governing responses to written complaints.
Unless otherwise provided by a directly applicable legal act of the European Union, the Service Provider shall investigate and respond to written complaints in writing within thirty (30) days of receipt and shall take the necessary measures to communicate its response.
A shorter deadline may be prescribed by law, while a longer deadline may only be established by an Act of Parliament. Where the complaint is rejected, the Service Provider shall state the reasons for its decision.
The Service Provider shall retain the minutes of the complaint and a copy of its response for three (3) years and shall present them to the competent supervisory authorities upon request.
If the User's complaint is rejected, the User shall be entitled to seek resolution of the consumer dispute before either the competent consumer protection authority or a conciliation body, as detailed below.
If the User considers that his or her consumer rights have been infringed, he or she may lodge a complaint with the competent consumer protection authority.
The government office having jurisdiction according to the User's place of residence or habitual residence acts as the general consumer protection authority. A list of the competent authorities is available at: https://www.kormanyhivatal.hu/hu/elerhetosegek
In the event of a consumer dispute, the User shall also be entitled to initiate proceedings before the conciliation body having jurisdiction according to the User's place of residence or habitual residence in order to settle the dispute out of court.
Proceedings before the conciliation body are initiated upon the User's request. A prerequisite for initiating such proceedings is that the User has first attempted to settle the dispute directly with the Service Provider.
The contact details of the territorially competent conciliation bodies are set out in Annex 1 to these General Terms and Conditions.
Where the User has neither a permanent residence nor a habitual residence in Hungary, the conciliation body having jurisdiction shall be the one competent according to the registered office of the Service Provider, namely:
Budapest Conciliation Boardoperated by the Budapest Chamber of Commerce and Industry
Address:
H-1016 Budapest, Krisztina krt. 99., Hungary
Telephone: +36 1 488 2131
Fax: +36 1 488 2186
E-mail: bekelteto.testulet@bkik.hu
Finally, the User is also entitled to enforce any claim arising from a consumer dispute before the competent courts in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
The Service Provider has not adopted any code of conduct.
10. Right of Withdrawal, Termination and Warranty Rights
In respect of contracts concluded through online orders placed in the Service Provider's Webshop, you are entitled, pursuant to Government Decree No. 45/2014 (II.26.) on the Detailed Rules of Contracts Between Consumers and Businesses, to withdraw from the Contract without giving any reason, or to terminate the Contract without giving any reason, within fourteen (14) days from the date of receipt of the Goods.
The withdrawal or termination period expires fourteen (14) days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the Goods.
Further information regarding the exercise of the right of withdrawal or termination, the applicable conditions and procedures, as well as your statutory rights relating to conformity (legal guarantee) and product warranty, is available in the Information on the Right of Withdrawal/Termination and Warranty Rights published at the bottom of the website.
11.Mixed provisions
The Service Provider reserves the right to amend these General Terms and Conditions unilaterally, subject to prior notice to the Users.
The amended General Terms and Conditions shall become effective upon their publication on the website and shall apply exclusively to orders placed after their entry into force.
During the term of the Contract, the Parties shall cooperate with one another, keep each other duly informed, and conduct any consultations necessary for the performance of the Contract.
The Parties shall endeavour to resolve any dispute arising out of or in connection with the Contract through amicable negotiations.
Any delay by the Service Provider in exercising any right under the Contract or these General Terms and Conditions, or any failure to exercise such right, shall not constitute a waiver of that right. Likewise, the partial or exclusive exercise of any right shall not preclude the subsequent exercise of that or any other right.
The provisions of these General Terms and Conditions shall be interpreted in a manner consistent with one another. Should any provision, or any identifiable part thereof, be held invalid or unenforceable, such invalidity shall not affect the validity or enforceability of the remaining provisions or identifiable parts of these General Terms and Conditions.
Matters not regulated by these General Terms and Conditions shall be governed by the laws of Hungary, in particular the provisions of Act V of 2013 on the Civil Code.
The current version of these General Terms and Conditions entered into force on 27 July 2026.
Annexes:
Annex 1: Contact details of each territorially competent Conciliation Body.
Annex 1: Contact details of each territorially competent Conciliation Body
1. Baranya County Conciliation Board
Address:
H-7625 Pécs, Majorossy Imre utca 36., Hungary
Telephone:
+36 72 507 154
+36 20 283 3422
Chair:
Dr. Réka Gőbölös
Website:
www.baranyabekeltetes.hu
E-mail:
info@baranyabekeltetes.hu
2. Borsod-Abaúj-Zemplén County Conciliation Board
Address:
H-3525 Miskolc, Szentpáli utca 1., Hungary
Postal Address:
H-3501 Miskolc, P.O. Box 376
Telephone:
+36 46 501 090
Chair:
Dr. Péter Tulipán
Website:
www.bekeltetes.borsodmegye.hu
E-mail:
bekeltetes@bokik.hu
3. Budapest Conciliation Board
Address:
H-1016 Budapest, Krisztina körút 99., Hungary
Postal Address:
H-1253 Budapest, P.O. Box 10
Telephone:
+36 1 488 2131
Chair:
Dr. Éva Veronika Inzelt
Website:
www.bekeltet.bkik.hu
E-mail:
bekelteto.testulet@bkik.hu
4. Csongrád-Csanád County Conciliation Board
Address:
H-6721 Szeged, Párizsi körút 8–12., Hungary
Telephone:
+36 62 554 250 / Extension 118
Chair:
Dr. Péter Károly Horváth
Website:
www.bekeltetes-csongrad.hu
E-mail:
bekelteto.testulet@csmkik.hu
5. Fejér County Conciliation Board
Address:
H-8000 Székesfehérvár, Hosszúséta tér 4–6., Hungary
Telephone:
+36 22 510 310
Chair:
Dr. Csilla Csapó
Website:
www.bekeltetesfejer.hu
E-mail:
bekeltetes@fmkik.hu
6. Győr-Moson-Sopron County Conciliation Board
Address:
H-9021 Győr, Szent István út 10/A, Hungary
Telephone:
+36 96 520 217
Chair:
Dr. Beáta Bagoly
Websites:
www.bekeltetesgyor.hu/hu
www.gymsmkik.hu/bekelteto
E-mail:
bekeltetotestulet@gymskik.hu
7. Hajdú-Bihar County Conciliation Board
Address:
H-4025 Debrecen, Vörösmarty utca 13–15., Hungary
Telephone:
+36 52 500 710
+36 52 500 745
Chair:
Dr. Zsolt Hajnal
Website:
www.hbmbekeltetes.hu
E-mail:
bekelteto@hbkik.hu
8. Pest County Conciliation Board
Address:
H-1055 Budapest, Balassi Bálint utca 25., 4th Floor, Office 2, Hungary
Postal Address:
H-1364 Budapest, P.O. Box 81
Telephone:
+36 1 792 7881
Chair:
Dr. Géza Nadrai
Websites:
www.panaszrendezes.hu
www.pestmegyeibekelteto.hu
E-mail:
pmbekelteto@pmkik.hu
